ZeeVar

Boosting user confidence by 62% and reducing decision fatigue by 40% through AI-driven engagement ring design and personalization.

#EndToEndProductDesign #UXDesign #AIinDesign #GenerativeDesign #UserResearch #ProductStrategy #B2B2C #EcommerceUX #Personalization #DesignSystems #RapidPrototyping #InteractionDesign #CollaborativeDesign

#EndToEndProductDesign#UXDesign#AIinDesign#GenerativeDesign#UserResearch #ProductStrategy #B2B2C #EcommerceUX#Personalization#DesignSystems #RapidPrototyping #InteractionDesign #CollaborativeDesign

#EndToEndProductDesign #UXDesign #AIinDesign #GenerativeDesign #UserResearch #ProductStrategy #B2B2C #EcommerceUX #Personalization #DesignSystems #RapidPrototyping #InteractionDesign #CollaborativeDesign

My Role

Co-Founder, UX Lead — Interaction Design, Visual Design, User Flows, Rapid Prototyping

Team

Software Engineer, AI Scientist, UX Researcher, Marketing Strategist

Scope

Responsive website

Timeline

6 months

Deliverables

Stakeholder surveys & interviews

Competitive analysis

Ideation workshops

Low- and high-fidelity mockups

Interactive prototypes

Executive presentations

Asset production for development handoff

Choosing an engagement ring is one of life’s most meaningful decisions — yet it can feel overwhelming with endless options, unclear pricing, and little guidance. ZeeVar transforms this moment into an inspiring, personal journey, offering intuitive discovery and AI-powered design that brings every love story to life.

Highlights

Continuous product discovery shifted Zeevar from B2B to B2C, aligning the platform with real user needs and reducing decision fatigue by 40%.

Designed a highly visual, intuitive search and customization experience, reducing back-and-forth and helping 85% of users feel more confident in their ring selection journey.

Integrated AI-powered personalization and generative design, resulting in a 78% satisfaction rate with recommendations and a 62% increase in user confidence through tailored, story-based design experiences.

Choosing and designing an engagement ring is a once-in-a-lifetime decision, filled with emotion and personal meaning. But the process is complex, involving time-consuming search, decision fatigue, and the challenge of turning ideas and stories into something tangible and visual.

"I spent hours searching and still wasn’t sure what I wanted — it felt overwhelming."


Emma, Marketing Manager

"I wish there was a way to turn my ideas into visuals without needing to explain everything to the jeweler."


Jason, Architect

"This is such an emotional purchase. I wanted something unique, but I didn’t know where to start."


Sara, Designer

"Customization feels so limited — I want tools that help me design exactly what I’m imagining.


Sara, Jewelry Designer

"I wanted the process to feel special and creative, not stressful and endless."


Priya, Product Manager

"I want to know where the stones come from and trust that everything is ethical."


Barbie, Engineer

Pain

Pain

Need

Habit

Goal

Expectations

Enjoy

Idea

Participant 1

Participant 1

Couldn't find the right ring for men due to lack of diversity.

Couldn't find the right ring for men due to lack of diversity.

Trust in reviews, return guarantees, and installment options.

Trust in reviews, return guarantees, and installment options.

Relies on reviews and recommendations from people they trust.

Relies on reviews and recommendations from people they trust.

To find a ring that fits their vision, especially for men.

To find a ring that fits their vision, especially for men.

A system that allows for finger measurement and trust through reviews.

A system that allows for finger measurement and trust through reviews.

Use weight, age, etc., to measure finger size from a picture.

Use weight, age, etc., to measure finger size from a picture.

Designing a ring based on their preferences.

Designing a ring based on their preferences.

Participant 2

Participant 2

Skeptical about spending large amounts of money; prefers an actual shop for credibility.

Skeptical about spending large amounts of money; prefers an actual shop for credibility.

Testing with a less expensive product before committing to an engagement ring.

Testing with a less expensive product before committing to an engagement ring.

Prefers starting with something smaller and experimenting first.

Prefers starting with something smaller and experimenting first.

To feel secure in purchasing an expensive engagement ring.

To feel secure in purchasing an expensive engagement ring.

A credible store with transparency on costs and craftsmanship.

A credible store with transparency on costs and craftsmanship.

Start with a smaller, less expensive item to test the process.

Start with a smaller, less expensive item to test the process.

Starting small to build confidence.

Starting small to build confidence.

Participant 3

Participant 3

Impact of material on design and measurement; dislikes visiting shops.

Impact of material on design and measurement; dislikes visiting shops.

Ability to design a custom ring online; trust in reviews and customer service.

Ability to design a custom ring online; trust in reviews and customer service.

Designs a custom ring and gets it delivered.

Designs a custom ring and gets it delivered.

Create a unique design reflecting personal preferences.

Create a unique design reflecting personal preferences.

High-quality materials and personalized customer service.

High-quality materials and personalized customer service.

Add categories like material, color, and measurement to the customization tool.

Add categories like material, color, and measurement to the customization tool.

Avoids in-store visits and customizes online.

Avoids in-store visits and customizes online.

Participant 4

Participant 4

Hard to communicate design vision; limitations with CAD renderings.

Hard to communicate design vision; limitations with CAD renderings.

Trust in bonded jeweler, licensed, insured, clear communication.

Trust in bonded jeweler, licensed, insured, clear communication.

Uses CAD models and pictures to critique and finalize designs.

Uses CAD models and pictures to critique and finalize designs.

Find the perfect wedding band and trust the process.

Find the perfect wedding band and trust the process.

Trustworthy communication, insured jewelry, and quality craftsmanship.

Trustworthy communication, insured jewelry, and quality craftsmanship.

Conversational platform with 2D renderings and stone options.

Conversational platform with 2D renderings and stone options.

Collaborating on design feedback and receiving CAD updates.

Collaborating on design feedback and receiving CAD updates.

Participant 5

Participant 5

Wants to see the ring before committing; ethical sourcing matters.

Wants to see the ring before committing; ethical sourcing matters.

Ethical sourcing and local jeweler support.

Ethical sourcing and local jeweler support.

Walks into stores and discusses ideas with jewelers.

Walks into stores and discusses ideas with jewelers.

Get a ring from an ethical and local source.

Get a ring from an ethical and local source.

Seamless collaboration with local jewelers via software.

Seamless collaboration with local jewelers via software.

Partner with local jewelers and provide software for graphic design.

Partner with local jewelers and provide software for graphic design.

Engaging with local jewelers and supporting ethical sourcing.

Engaging with local jewelers and supporting ethical sourcing.

Participant 6

Participant 6

Customers don’t understand how materials affect design; dislikes visiting shops.

Customers don’t understand how materials affect design; dislikes visiting shops.

Clear understanding of how materials affect design.

Clear understanding of how materials affect design.

Customizes online without visiting stores.

Customizes online without visiting stores.

Understand the effect of materials on design and get a unique piece.

Understand the effect of materials on design and get a unique piece.

Reviews, quality materials, and clear communication.

Reviews, quality materials, and clear communication.

Start with simple categories and add unique customization layers.

Start with simple categories and add unique customization layers.

Customization without in-store visits.

Customization without in-store visits.

Zeevar’s interviews uncovered key buyer challenges: choice overload, trust issues, and customization limitations.

Zeevar targets the engagement ring market, the largest and most profitable segment in the $73.32 billion U.S. jewelry industry. By focusing on engagement rings first, Zeevar can validate its AI-assisted design concept, refine personalization and recommendations, and establish credibility before expanding into other jewelry categories, ensuring a strong and scalable launch.

The U.S. jewelry market continues to grow, with engagement rings remaining the most profitable segment.

Source: www.grandviewresearch.com

Read Assumed Value Proposition

Read Assumed Value Proposition

Despite a crowded market, most platforms leave buyers overwhelmed. Customization tools are often clunky or limited, interfaces lack clarity, and users struggle to visualize their dream ring. Ethical sourcing transparency is inconsistent, and first-time buyers face decision fatigue instead of feeling guided and inspired.

Brilliant Earth

Overview: Known for its focus on ethically sourced diamonds and materials, Brilliant Earth allows users to design custom engagement rings with a 3D view and emphasizes sustainability.

Strengths

Strong brand trust in the ethical/sustainable market.

Advanced 3D ring viewing experience.

Strong ethical focus (conflict-free, eco-friendly diamonds).

Customization options that allow users to design rings with different stones and settings.

Opportunities

Expand customer base by offering more affordable options and more design heavy.

Streamline the customization process for faster browsing.

Weakness

High price points can alienate budget-conscious customers.

Slightly complex user interface compared to competitors.

Basic Traditional Design and less custom based design

Threats

More affordable competitors with similar ethical claims could erode market share.

Growing preference for lab-grown diamonds from other companies.

Blue Nile

Overview: A pioneer in the online jewelry market, Blue Nile offers both ready-made and customizable engagement rings, with a focus on competitive pricing and a large selection.

Strengths

Competitive pricing compared to luxury brands like Tiffany & Co.

Large selection of both diamonds and settings.

Strong brand reputation in the online space.

Offers lab-grown diamonds as well as natural diamonds.

Opportunities

Improve user interface to be more engaging, especially in the customization process.

Push further into the lab-grown diamond market to compete with eco-conscious brands.

Weakness

The design interface is slightly less user-friendly than competitors like James Allen.

Less focus on ethical and sustainable sourcing, which is becoming more important to buyers.

Basic Traditional Design and less custom based design

Threats

Competitors with better customization tools and user interfaces could steal market share.

Ethical brands like Brilliant Earth may appeal more to younger consumers.

James Allen

Overview: A leader in the online engagement ring market, James Allen provides users with 360-degree high-definition views of diamonds and a wide selection of customization options.

Strengths

Best-in-class 360-degree views of diamonds.

Comprehensive database of diamonds and settings to choose from.

High user trust and satisfaction.

Strong online support with real-time diamond experts available.

Opportunities

Simplifying the buying journey for first-time users could improve user experience.

Adding more sustainable and ethical sourcing options.

Weakness

Large selection can be overwhelming for users unfamiliar with the jewelry market.

Not as strong on ethical or sustainability messaging compared to Brilliant Earth.

Basic Traditional Design and less custom based design

Threats

Competitors like Blue Nile are offering similar 360-degree views and lower prices.

The rise of lab-grown diamonds could shift preferences away from natural diamonds.

Etsy (engagement ring category)

Overview: As a marketplace for independent designers, Etsy provides a wide variety of unique and often handcrafted engagement rings. Many rings on Etsy are custom-made or one-of-a-kind.

Strengths

Unique, artisanal rings that appeal to buyers looking for one-of-a-kind pieces.

Support for independent jewelry designers, giving users the option to commission truly custom work.

Offers budget-friendly to high-end options.

Reviews with pictures

Opportunities

Collaborate with popular designers to enhance product offerings.

Improve search and customization capabilities for users looking for specific styles or materials.

Weakness

Inconsistent quality across different vendors.

No standardized viewing tools (e.g., no 360-degree or AR visualization).

Limited educational content or guided shopping experiences.

Source of material

Threats

More structured platforms like Brilliant Earth or James Allen with standard quality and better viewing tools could attract users seeking more guidance in their purchase.

Competitive analysis revealed gaps in customization, visualization, and user guidance.

Despite a crowded market, most platforms leave buyers overwhelmed. Customization tools are often clunky or limited, interfaces lack clarity, and users struggle to visualize their dream ring. Ethical sourcing transparency is inconsistent, and first-time buyers face decision fatigue instead of feeling guided and inspired.

Brilliant Earth

Overview: Known for its focus on ethically sourced diamonds and materials, Brilliant Earth allows users to design custom engagement rings with a 3D view and emphasizes sustainability.

Strengths

Strong brand trust in the ethical/sustainable market.

Advanced 3D ring viewing experience.

Strong ethical focus (conflict-free, eco-friendly diamonds).

Customization options that allow users to design rings with different stones and settings.

Opportunities

Expand customer base by offering more affordable options and more design heavy.

Streamline the customization process for faster browsing.

Weakness

High price points can alienate budget-conscious customers.

Slightly complex user interface compared to competitors.

Basic Traditional Design and less custom based design

Threats

More affordable competitors with similar ethical claims could erode market share.

Growing preference for lab-grown diamonds from other companies.

Blue Nile

Overview: A pioneer in the online jewelry market, Blue Nile offers both ready-made and customizable engagement rings, with a focus on competitive pricing and a large selection.

Strengths

Competitive pricing compared to luxury brands like Tiffany & Co.

Large selection of both diamonds and settings.

Strong brand reputation in the online space.

Offers lab-grown diamonds as well as natural diamonds.

Opportunities

Improve user interface to be more engaging, especially in the customization process.

Push further into the lab-grown diamond market to compete with eco-conscious brands.

Weakness

The design interface is slightly less user-friendly than competitors like James Allen.

Less focus on ethical and sustainable sourcing, which is becoming more important to buyers.

Basic Traditional Design and less custom based design

Threats

Competitors with better customization tools and user interfaces could steal market share.

Ethical brands like Brilliant Earth may appeal more to younger consumers.

James Allen

Overview: A leader in the online engagement ring market, James Allen provides users with 360-degree high-definition views of diamonds and a wide selection of customization options.

Strengths

Best-in-class 360-degree views of diamonds.

Comprehensive database of diamonds and settings to choose from.

High user trust and satisfaction.

Strong online support with real-time diamond experts available.

Opportunities

Simplifying the buying journey for first-time users could improve user experience.

Adding more sustainable and ethical sourcing options.

Weakness

Large selection can be overwhelming for users unfamiliar with the jewelry market.

Not as strong on ethical or sustainability messaging compared to Brilliant Earth.

Basic Traditional Design and less custom based design

Threats

Competitors like Blue Nile are offering similar 360-degree views and lower prices.

The rise of lab-grown diamonds could shift preferences away from natural diamonds.

Etsy (engagement ring category)

Overview: As a marketplace for independent designers, Etsy provides a wide variety of unique and often handcrafted engagement rings. Many rings on Etsy are custom-made or one-of-a-kind.

Strengths

Unique, artisanal rings that appeal to buyers looking for one-of-a-kind pieces.

Support for independent jewelry designers, giving users the option to commission truly custom work.

Offers budget-friendly to high-end options.

Reviews with pictures

Opportunities

Collaborate with popular designers to enhance product offerings.

Improve search and customization capabilities for users looking for specific styles or materials.

Weakness

Inconsistent quality across different vendors.

No standardized viewing tools (e.g., no 360-degree or AR visualization).

Limited educational content or guided shopping experiences.

Source of material

Threats

More structured platforms like Brilliant Earth or James Allen with standard quality and better viewing tools could attract users seeking more guidance in their purchase.

Competitive analysis revealed gaps in customization, visualization, and user guidance.

To move forward with clarity, we mapped the entire user journey to locate the most critical pain points .

User Journey based on the first round of interview results.

We identified that customization is primarily handled by jewelry designers and shops, leading to a potential B2B model. To enhance visualization, communication, and decision-making, Zeevar developed Zeevar Studio, an AI-assisted tool for designers. A demo product was created to facilitate discussions, gather feedback, and refine the solution.

Low-fidelity demo of Zeevar Studio, developed to support the customer discovery process and validate key features.

Initial assumptions failed: 83% of designers and sales associates preferred sketching or relied on customers to express their preferences.

"The hardest part is helping customers narrow down their ideas. They get overwhelmed and second-guess themselves."


Rachel, Jewelry Consultant

"I can sketch and guide, but if the customer is unsure, the process drags and they lose confidence."

Marc, Jewelry Designer

"Most clients don’t know how to describe what they want — they need help figuring it out before they come to us."


Lana, Jewelry Sales Associate

Customer discovery insights led to rerouting Zeevar’s focus from B2B to B2C, addressing buyers’ needs for trust, clarity, personalization, and visualization throughout their engagement ring journey.

Affinity mapping from Interview 3 revealed key buyer needs around visualization, trust, cost clarity, and decision confidence

Read more on key insights from Interview 3

Read more on key insights from Interview 3

Simplified Affinity Map Diagram.

We identified that users struggled with back-and-forth between research and design, so we focused on helping them define preferences, visualize options, and refine ideas. At the same time, we scaled Zeevar’s business model by connecting to existing ring inventories — bridging B2B partnerships with a seamless B2C experience and supporting both user confidence and business growth.

Awareness

Emotions: Curious, Excited, Slightly Overwhelmed

Pain: Overwhelmed by vast information, unsure where to start

Consideration

Emotions: Determined but unsure

Pain: Confused by inconsistent categorizatiob, unclear pricing

Decision

Emotions: Anxious, Frustrtated

Pain: Limited visualization, Uncertainty in customization

Purchase

Emotions: Relieved but still hesitant

Pain: Unsure how ring will look in real life, commitment anxiety

Mapping the buyer journey revealed emotional shifts and pain points at each stage.

Traditional engagement ring shopping is overwhelming and complex, with users struggling to navigate options, visualize designs, and make confident decisions.

Traditional Engagement Ring Shopping — User Flow

Zeevar simplifies this by introducing a guided, step-by-step experience, where AI assists with search, recommendations, and filters. Progressive information disclosure, 3D visualization, and social sharing.

Suggested Engagement Ring Shopping — User Flow

Zeevar’s design system focuses on giving users control, seamless visualization, and personalized recommendations, all delivered through a responsive, mobile-first interface.

Design exactly as you imagine: Customize gem, band, and setting with visual filtering and AI-generated suggestions — offering complete ring concepts in the early design stages and detailed adjustments in the final refinement phase.

Slide-up AI panel: Adaptive AI assistant that appears as a collapsible panel on mobile and a dedicated column on desktop for multitasking.

Grid study: Dynamic layout supporting side-by-side ring evaluation and responsive scaling across devices.

(1025px – 1366px) Grid Study for bigger screens

≤ 480px - Grid Study for phone screens

≤ 480px - Grid Study for phone screens

(1025px – 1366px) Low Fidelity mockups for bigger screens -Save feature

(1025px – 1366px) Low Fidelity mockups for bigger screens -Search feature

(1025px – 1366px) Low Fidelity mockups for bigger screens -Design feature

(1025px – 1366px) (1025px – 1366px) Low Fidelity mockups for bigger screens -Design feature with expanded tools options

≤ 480px - Entry point from searching "engagement ring"

≤ 480px - First interaction with ZeeVar

≤ 480px - Browsing and Saving

≤ 480px - Browsing and Saving

≤ 480px - Animation for onboarding

≤ 480px - Animation for onboarding

We noticed early drop-offs from mandatory sign-ins, so we moved design access to the first screen — boosting engagement and letting onboarding happen naturally when users chose to save or share.

Before Testing

Landing Page

Sign In/ Onboarding

Ring Exploration

Customize $

Design

Save &

Share

Close

After Testing

Landing Page

Immediate Design Access

Ring Exploration

Exploration & Inspiration

Sign In/ Onboarding

Save & Share

Close

Refining the user flow after testing.

We tested the prototype with buyers and jewelry professionals, confirming that immediate design access, visual filtering, and AI-driven suggestions significantly reduced overwhelm and helped users feel more confident and inspired in their journey.

• Drop-off rate reduced by 35% after removing mandatory upfront sign-in.

• Time spent on platform increased by 28%, as users engaged immediately with design tools.

• Sign-ups increased by 22%, with users choosing to onboard after meaningful interaction.

• Save & Share actions increased by 30%, indicating stronger user investment in their designs.

"The suggestions felt so personal, like the platform actually understood my style."


Chris, Customer

"It’s not just browsing — it feels like co-designing my own ring."


Rachel, Designer turned shopper

"I loved that the platform helped me narrow down my choices without feeling overwhelmed."


Jake, Buyer

Working with AI showed me its power to adapt — but real impact comes from making it feel human and intuitive.

"AI only works when guided by the right questions and data."


I’m excited to keep exploring how AI can build trust and enhance user experiences.

≤ 480px - Browsing and Saving