Solace
Manage your health effortlessly
Manage your health effortlessly
Manage your health effortlessly
#Product Design
#Product Design
#Product Design
UX Lead — Interaction Design, Visual Design, User Flows, Rapid Prototyping
Team
Individual
Scope
Mobile App
Timeline
6 Weeks
Solace is an AI-driven wellness platform that integrates physical and mental health, personalized insights, and a reward and play feature to keep users engaged. It tackles fragmented health apps and generic advice by learning from user habits to provide tailored recommendations, enhancing motivation and trust.
Highlights
Explore
The Explore feature provides a clean, intuitive interface that simplifies health management by offering resources and wellness strategies to guide users effortlessly.
AI
Solace's AI virtual assistant helps users schedule workouts, find resources, track progress, and plan activities, streamlining wellness with intuitive, user-focused support.
Play
The Play feature builds community and accountability by connecting users through group activities, shared challenges, and social engagement, inspiring lasting wellness.
The Background
Fragmented health apps and generic advice lead to frustration and disengagement. Solace solves this with an AI-driven, all-in-one platform integrating personalized wellness, rewards, and social engagement to keep users motivated.
The Problem
Managing health should be effortless, yet most people struggle with fragmented apps, confusing data, and generic advice that fails to adapt to their needs. Many lose motivation due to a lack of personalized accountability.
The Goal
The goal is to create a seamless, all-in-one platform that keeps individuals motivated and engaged in their wellness journey, enabling them to lead a happy and healthy life they truly enjoy. For businesses, the aim is to build user loyalty and trust by delivering a simple, comprehensive solution for all their wellness needs.
The Consequence
This fragmented approach becomes frustrating, time-consuming, and mentally draining, further discouraging engagement with health goals.
The Soloution
An all-in-one platform integrating physical and mental wellness, diet management, and personalized insights. The app uses AI to learn from user habits, enhancing engagement and tailoring recommendations. A built-in reward system collaborates with brands offering healthy, local options and wellness gear, keeping users motivated and engaged in their health journey.
Research
What did we learn from Survey?
• Most Users Prioritize Health but struggle with motivation and time constraints.
• Exercise & Diet Management are the top wellness needs.
• Privacy & Data Security are key concerns for new health apps.
• Existing Apps (MyFitnessPal, Apple Health) are commonly used but lack engagement.
What did we learn from Interviews?
• Users Want Simplicity – A streamlined onboarding process is essential.
• Customization Matters – They want personalized workout and diet plans.
• Community & Accountability – Finding partners (e.g., for tennis) helps motivation.
Survey
What is your age group?
34-44 years old
24-34 years old
How many hours per week do you work or attend school?
31-40 hours
21-30 hours
+41 hours
How important is health and wellness to you compared to other daily activities?
Very important
Somewhat important
Extremly important
What is your age group?
34-44 years old
24-34 years old
How many hours per week do you work or attend school?
31-40 hours
21-30 hours
+41 hours
How important is health and wellness to you compared to other daily activities?
Very important
Somewhat important
Extremly important
Which health or wellness apps/tools do you currently use?
MyFitnessPal
24-34 years old
Apple Health
None
How many hours per week do you work or attend school?
0-1 hours
5-7 hours
1-3 hours
3-5 hours
3-5 hours
What prevents you from achieving your health goals?
Other
Lack of time
Motivation
Which health or wellness apps/tools do you currently use?
MyFitnessPal
24-34 years old
Apple Health
None
How many hours per week do you work or attend school?
0-1 hours
5-7 hours
1-3 hours
3-5 hours
3-5 hours
What prevents you from achieving your health goals?
Other
Lack of time
Motivation
What types of health and wellness activities do you engage in regularly?
Exercise
Healthy eating
Meditation
Sleep hygiene
Stress management
0%
25%
50%
60%
100%
What concerns might you have about using a new health app?
Privacy
Data Security
Ease of use
Cost
0%
25%
50%
60%
100%
In which areas do you feel you need the most support?
Exercise
Dietary Addvice
Stress management
Sleep hygiene
Other
0%
25%
50%
60%
100%
What types of health and wellness activities do you engage in regularly?
Exercise
Healthy eating
Meditation
Sleep hygiene
Stress management
0%
25%
50%
60%
100%
What concerns might you have about using a new health app?
Privacy
Data Security
Ease of use
Cost
0%
25%
50%
60%
100%
In which areas do you feel you need the most support?
Exercise
Dietary Addvice
Stress management
Sleep hygiene
Other
0%
25%
50%
60%
100%
Interview
Participant 1
Participant 1
Participant 2
Participant 3
Participant 4
Pain
Eats frozen food
has Sleep problems
and feel tired most of the time
not like commitment
no motivation
and feels tired
Commitment
No motivation
Being tired
No time
Drinking
Hard to start
Need
Better diet
Better sleep
Workout body
Workout plan
Partner for Tennis
Workout plan
Gym
Rewards
Workout plave
Workout plan
Motivation
Habit
Order online grocery
Eating out
You-tubing content
Spontaneous plans
Tennis
Yoga
Phone calls
Stretching
Cooking
Social media
Working
Drinking
Swimming
Goal
Play hockey in league
Stronger legs
Get to level 3 Tennis
Eat more vegetable
Go to gym
Stronger body
Go to gym
Stronger body
Sharp mind
Expectations
Easy app
Finding community
Overall health recommendation
Simple App
Easy app
Privacy
Recommendation for physical
and mental health
Enjoy
Playing hockey
Meeting people
Competition
Playing Tennis
Cashbacks
Working
Competitor Analysis
I analyzed MyFitnessPal and Headspace through a SWOT evaluation and user experience study to position Solace in the wellness app market.
Headspace
Headspace makes meditation and mindfulness easy with guided sessions, sleep aids, and stress management tools, helping users build healthier habits.
Strengths
Extensive Food Database
Integration Capabilities
Community Support
Customization Goals
Opportunities
Expansion into New Markets
Partnerships with Healthcare Providers
Enhanced AI and Personalization
Corporate Wellness Programs
Expansion in tiers for memberships
Weakness
Dependency on Premium Model
Data Privacy Concerns
Complexity for New Users
Threats
Intense Competition
Regulatory Challenges
Market Saturation
Technological Changes
high cost of the subscription
myfitnesspal
MyFitnessPal simplifies nutrition and fitness tracking with a vast food database, barcode scanning, and personalized goal setting to support healthier habits.
Strengths
High-Quality Content
Scientific Validation
Diverse Offerings(e.g., stress, sleep, anxiety)
Celebrity and Expert Endorsements
Opportunities
Corporate Partnerships
Global Expansion
New Content Areas
Technological Innovations
Weakness
Limited Free Content
Subscription Cost
Content Saturation
Threats
High Competition
Privacy and Data Security
Economic Downturns
Changing Consumer Preferences
Read more
Read more
Read more
The Insights
Affinity Map
Users face high stress, lack of motivation, and burnout due to fragmented health management. Solace solves this with AI-driven personalization, rewards, and social engagement through Explore, AI Assistant, Rewards, and Play Together, making wellness simple and motivating.
Define
User Personas
User Personas revealed diverse user needs—ranging from busy professionals like Sidney Wu and Brandon Spencer, who struggle with time constraints, to retirees like Clevis Smith, who prioritize accessible health management. Common pain points include fragmented health apps, lack of motivation, and inconsistent wellness routine
User Journey
User Journeys mapped how users interact with the app across key stages—onboarding, exploration, engagement, and continued use. We identified friction points, such as overwhelming information, lack of immediate results, and difficulty maintaining motivation, which informed solutions like AI-driven personalization, community engagement, and rewards.
User Flows
User Flows streamlined essential actions, including workout scheduling, health data management, and finding activity partners. These flows ensure an intuitive experience by reducing complexity and offering seamless navigation.
Personas like Sidney Wu (a busy mom), Brandon Spencer (a competitive dentist), and Clevis Smith (a retired engineer) face challenges such as time constraints, lack of accountability, and fragmented wellness routines. Solace addresses these pain points through AI-driven personalization, social engagement, and a reward system, offering a streamlined experience for workouts, health tracking, and motivation—making wellness more accessible and sustainable.
User Personas
Sidney Wu
#mom#highachiever
“Between being a mom and an engineer I need sometime to just feel myself, get recovered from all the stress and pressure.”
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
About
Sidney is a senior software engineer at a startup. Married with one child, her husband is a therapist who works from home. They moved from Korea 6 years ago for her job. They bought a house outside of the city 6 months ego and she has 35 minutes commute to get to work 3 times per week.Sydney has a very busy schedule, especially with the pressure of launching a new product, often leading her to neglect her health and wellness.
Goals and Needs
Sidney wants a user-friendly app to save her health information, including medical history and past/future appointments. Sidney aims to go to the gym every morning before work to relax, recover, and strengthen her body for better health. She seeks motivation through rewards and points for working out, which she can use for discounts or cashback when shopping for home essentials. Community outside work the hold her accountable.
Frustrations
Time Constraints, Overwhelmed by Health Management, Lack of Immediate Results, Frustrated by complex, user-unfriendly health apps, Dislikes apps requiring constant input and attention, Balancing Work and Health, Consistency Issues, Negative View of Exercise, Lacks external motivation and support to stay committed to health goals
Motivation
Community: Needs a supportive community outside of work to hold her accountable.Save Money: Motivated by health solutions that are cost-effective and help save money.Show Results and Changes: Encouraged by visible results and positive changes in health and wellness.
Social media
Tech-know-how
Mobile
Desktop
Brandon Spencer
#nerd #competetive #spontanous
“I Love playing tennis. Right now is the joy of my life i would love to spend more time playing.”
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
Clevis Smith
(Edge Case)
#retired #lovegardenning #lovemywife
“I want to stay healthy and enjoy my retirement with my wife.”
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
Sidney Wu
#mom#highachiever
“Between being a mom and an engineer I need sometime to just feel myself, get recovered from all the stress and pressure.”
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
About
Sidney is a senior software engineer at a startup. Married with one child, her husband is a therapist who works from home. They moved from Korea 6 years ago for her job. They bought a house outside of the city 6 months ego and she has 35 minutes commute to get to work 3 times per week.Sydney has a very busy schedule, especially with the pressure of launching a new product, often leading her to neglect her health and wellness.
Goals and Needs
Sidney wants a user-friendly app to save her health information, including medical history and past/future appointments. Sidney aims to go to the gym every morning before work to relax, recover, and strengthen her body for better health. She seeks motivation through rewards and points for working out, which she can use for discounts or cashback when shopping for home essentials. Community outside work the hold her accountable.
Frustrations
Time Constraints, Overwhelmed by Health Management, Lack of Immediate Results, Frustrated by complex, user-unfriendly health apps, Dislikes apps requiring constant input and attention, Balancing Work and Health, Consistency Issues, Negative View of Exercise, Lacks external motivation and support to stay committed to health goals
Motivation
Community: Needs a supportive community outside of work to hold her accountable.Save Money: Motivated by health solutions that are cost-effective and help save money.Show Results and Changes: Encouraged by visible results and positive changes in health and wellness.
Social media
Tech-know-how
Mobile
Desktop
Brandon Spencer
#nerd #competetive #spontanous
“I Love playing tennis. Right now is the joy of my life i would love to spend more time playing.”
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
Clevis Smith
(Edge Case)
#retired #lovegardenning #lovemywife
“I want to stay healthy and enjoy my retirement with my wife.”
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
Sidney Wu
#mom#highachiever
“Between being a mom and an engineer I need sometime to just feel myself, get recovered from all the stress and pressure.”
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
About
Sidney is a senior software engineer at a startup. Married with one child, her husband is a therapist who works from home. They moved from Korea 6 years ago for her job. They bought a house outside of the city 6 months ego and she has 35 minutes commute to get to work 3 times per week.Sydney has a very busy schedule, especially with the pressure of launching a new product, often leading her to neglect her health and wellness.
Goals and Needs
Sidney wants a user-friendly app to save her health information, including medical history and past/future appointments. Sidney aims to go to the gym every morning before work to relax, recover, and strengthen her body for better health. She seeks motivation through rewards and points for working out, which she can use for discounts or cashback when shopping for home essentials. Community outside work the hold her accountable.
Frustrations
Time Constraints, Overwhelmed by Health Management, Lack of Immediate Results, Frustrated by complex, user-unfriendly health apps, Dislikes apps requiring constant input and attention, Balancing Work and Health, Consistency Issues, Negative View of Exercise, Lacks external motivation and support to stay committed to health goals
Motivation
Community: Needs a supportive community outside of work to hold her accountable.Save Money: Motivated by health solutions that are cost-effective and help save money.Show Results and Changes: Encouraged by visible results and positive changes in health and wellness.
Social media
Tech-know-how
Mobile
Desktop
Brandon Spencer
#nerd #competetive #spontanous
“I Love playing tennis. Right now is the joy of my life i would love to spend more time playing.”
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
Clevis Smith
(Edge Case)
#retired #lovegardenning #lovemywife
“I want to stay healthy and enjoy my retirement with my wife.”
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
Sidney Wu
#mom#highachiever
“Between being a mom and an engineer I need sometime to just feel myself, get recovered from all the stress and pressure.”
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
About
Sidney is a senior software engineer at a startup. Married with one child, her husband is a therapist who works from home. They moved from Korea 6 years ago for her job. They bought a house outside of the city 6 months ego and she has 35 minutes commute to get to work 3 times per week.Sydney has a very busy schedule, especially with the pressure of launching a new product, often leading her to neglect her health and wellness.
Goals and Needs
Sidney wants a user-friendly app to save her health information, including medical history and past/future appointments. Sidney aims to go to the gym every morning before work to relax, recover, and strengthen her body for better health. She seeks motivation through rewards and points for working out, which she can use for discounts or cashback when shopping for home essentials. Community outside work the hold her accountable.
Frustrations
Time Constraints, Overwhelmed by Health Management, Lack of Immediate Results, Frustrated by complex, user-unfriendly health apps, Dislikes apps requiring constant input and attention, Balancing Work and Health, Consistency Issues, Negative View of Exercise, Lacks external motivation and support to stay committed to health goals
Motivation
Community: Needs a supportive community outside of work to hold her accountable.Save Money: Motivated by health solutions that are cost-effective and help save money.Show Results and Changes: Encouraged by visible results and positive changes in health and wellness.
Social media
Tech-know-how
Mobile
Desktop
Brandon Spencer
#nerd #competetive #spontanous
“I Love playing tennis. Right now is the joy of my life i would love to spend more time playing.”
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
Clevis Smith
(Edge Case)
#retired #lovegardenning #lovemywife
“I want to stay healthy and enjoy my retirement with my wife.”
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
About
Brandon is a successful busy dentist who has a clinic in Rainier Tower in downtown Seattle. He lives in downtown and walks to work everyday.He maintains a hectic daily schedule and often performs surgeries on weekends. Branson finds it hard to feel motivated to cook or exercise during his limited free time and struggles to maintain a consistent health plan.
Goals and Needs
Find a partner to play tennis with regularly.
Food recipes transferable to online grocery shopping with simple, fast cooking methods.
A system to stay committed to exercise.
Community support to stay engaged and accountable.
Organized, recommended resources to efficiently follow their health goals, finding the right exercises and recipes quickly.
They have color blindness and he needs a product that is accessible and usable for them.
Frustrations
Time Constraints:
Bad Diet:Relies on frozen food and eating out due to lack of time for meal preparation.
Cost of Health Apps
Alcohol Consumption
Inconsistent Health Plan
Social Media Overload
Privacy Concerns
Motivation
Feel Good, Healthy, Fit, and Confident
Accountability Partner
Quick and Easy Access to Resources
Efficient Meal Planning
Driven by friendly competition and challenges to stay motivated and engaged.
Social media
Tech-know-how
Mobile
Desktop
User Journeys
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
Scenario
Sidney is a busy software engineer and a mom working for a startup company, which leaves her with little time for herself. The Solace app will help her create and maintain the habit of going to the gym, becoming physically stronger, and mentally releasing pressure to feel better.
Goal and expectation
Remind and Encourage
Personalized Recommendations
Easy-to-Follow Exercises
Share and Community
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login, Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
explore calendar tab
explore find a partner
receive reminder of her plan
she is at gym opened the app and see app, recommendation for today’s exercise play the exercise and watch it, repeat moves
pause and finish
share her workout on social media
check and see her progress and stay motivated
sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I want to try and see if this app is going to help me”
“There are many feature that I could use to stay healthy”
“I want to have a plan before to go to gym to be time efficient”
“I love how much progress I made and feel confident”.
Emotions
Tired, exhausted, curious
Interested, Uncertain, hesitate
Interested, Excited
Uncertain, Frustrated, Excited
Happy, confident, proud
Screens
Google search, app store reviews, social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Exercise
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, explain why you want to have access to her info, clarify what includes in basic free and trial version
Workout summary, motivational messages, customize the AI assistant
Customized workout plan, preparation checklist
encouragement/rewards as cashback to keep her motivated, send exercise the night before to mentally prepare the user
Option to share on social media, option to shop with cashback, option to recommend based on goals and existing information
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
Scenario
Brandon is a busy Dentist working in downtown Seattle. He finds it hard to keep healthy lifestyle considering their busy schedule. They enjoys playing Tennis but have a hard time to find partners that are available to play in their free time. They want to use Solace to keep them accountable.
Goal and expectation
Remind and Encourage
Find partners to play Tennis in their free time
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
Explore calendar tab
Explore find a partner
Click "Find a Partner," select tennis, set their skill level and preferred match level, create an avatar, and add their free days and times to the calendar. Search for nearby users with similar goals, message a match, get approval, receive reminders, meet up, play, log results, and rate each other.
they start meeting new people, creating a network and keep each other accountable to show up play and feel happy and confident after and progress in their techniques
They sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I am going give this a try and see
how i feel about it”
“There are too many information in this app, let’s see if I end up using all the features”
I want to be able to play with someone with
same level skills.
“ I love playing tennis and Solace has provided me with great tennis partners
Emotions
Unsure, overwhelmed
Interested, Uncertain
Interested, Overwhelmed, Excited
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Find a partner, profile, search, message, calendar, review
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for them to fill up their profile before starting the process, Easy account setup, guided data entry
customize the AI assistant
Create rating/review system for users to bring more trust, help users to schedule and add it to their calendar and get reminders
Create very easy interface that users come back after finding their partners to play.Personalized match suggestions
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
Scenario
John is a retired engineer who lives with his wife, Linda, in a peaceful suburban neighborhood. After a long career in civil engineering, John now enjoys a slower pace of life. He spends his days engaging in hobbies like gardening, reading, and woodworking. John is health-conscious but faces challenges typical of older adults, such as managing chronic conditions and staying active.
Goal and expectation
Needs clear and simple health information tailored to his conditions.
Adapted Exercise Programs with User-Friendly Technology.
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app from his friend
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete his profile (medical history, age, weight, height, diet,etc),inputs current medications, past medical conditions.
Adds upcoming doctor appointments
Add goals and interests
Receives reminders for upcoming appointments.
Attends appointment, inputs new prescriptions or advice.
Reviews and updates health records.
Regularly updates health status, monitors trends.
-Stay up to date with his records and get personal recommendation based on his information and medical history
Thoughts
“Maybe this would help me to
stay on top of my appointments.”
“I want to have all my medical info in one place”
“There are too many information in this app, let’s see if I would end up using everything”
“I hope my information could get updated by doctors office and I don't have to change things myself”
“I will suggest this app to my wife.”
Emotions
Unsure, Excited
Interested, Uncertain
Interested, Overwhelmed
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar, AI chat,
Explore tab
Discover a companion, analyze, explore, communicate, schedule, assess companion
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, clarify what includes in basic free and trial version, create avatar to be shown on the bigger network.
Simple data entry forms, upload documents
Connect the app to their medical profile with the medical provider to have information get updated by them and not the users, sync the app calendar with their phone calendar.Continuous health monitoring and trend analysis.
Clear data visualization, easy review process
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
Scenario
Sidney is a busy software engineer and a mom working for a startup company, which leaves her with little time for herself. The Solace app will help her create and maintain the habit of going to the gym, becoming physically stronger, and mentally releasing pressure to feel better.
Goal and expectation
Remind and Encourage
Personalized Recommendations
Easy-to-Follow Exercises
Share and Community
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login, Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
explore calendar tab
explore find a partner
receive reminder of her plan
she is at gym opened the app and see app, recommendation for today’s exercise play the exercise and watch it, repeat moves
pause and finish
share her workout on social media
check and see her progress and stay motivated
sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I want to try and see if this app is going to help me”
“There are many feature that I could use to stay healthy”
“I want to have a plan before to go to gym to be time efficient”
“I love how much progress I made and feel confident”.
Emotions
Tired, exhausted, curious
Interested, Uncertain, hesitate
Interested, Excited
Uncertain, Frustrated, Excited
Happy, confident, proud
Screens
Google search, app store reviews, social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Exercise
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, explain why you want to have access to her info, clarify what includes in basic free and trial version
Workout summary, motivational messages, customize the AI assistant
Customized workout plan, preparation checklist
encouragement/rewards as cashback to keep her motivated, send exercise the night before to mentally prepare the user
Option to share on social media, option to shop with cashback, option to recommend based on goals and existing information
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
Scenario
Brandon is a busy Dentist working in downtown Seattle. He finds it hard to keep healthy lifestyle considering their busy schedule. They enjoys playing Tennis but have a hard time to find partners that are available to play in their free time. They want to use Solace to keep them accountable.
Goal and expectation
Remind and Encourage
Find partners to play Tennis in their free time
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
Explore calendar tab
Explore find a partner
Click "Find a Partner," select tennis, set their skill level and preferred match level, create an avatar, and add their free days and times to the calendar. Search for nearby users with similar goals, message a match, get approval, receive reminders, meet up, play, log results, and rate each other.
they start meeting new people, creating a network and keep each other accountable to show up play and feel happy and confident after and progress in their techniques
They sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I am going give this a try and see
how i feel about it”
“There are too many information in this app, let’s see if I end up using all the features”
I want to be able to play with someone with
same level skills.
“ I love playing tennis and Solace has provided me with great tennis partners
Emotions
Unsure, overwhelmed
Interested, Uncertain
Interested, Overwhelmed, Excited
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Find a partner, profile, search, message, calendar, review
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for them to fill up their profile before starting the process, Easy account setup, guided data entry
customize the AI assistant
Create rating/review system for users to bring more trust, help users to schedule and add it to their calendar and get reminders
Create very easy interface that users come back after finding their partners to play.Personalized match suggestions
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
Scenario
John is a retired engineer who lives with his wife, Linda, in a peaceful suburban neighborhood. After a long career in civil engineering, John now enjoys a slower pace of life. He spends his days engaging in hobbies like gardening, reading, and woodworking. John is health-conscious but faces challenges typical of older adults, such as managing chronic conditions and staying active.
Goal and expectation
Needs clear and simple health information tailored to his conditions.
Adapted Exercise Programs with User-Friendly Technology.
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app from his friend
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete his profile (medical history, age, weight, height, diet,etc),inputs current medications, past medical conditions.
Adds upcoming doctor appointments
Add goals and interests
Receives reminders for upcoming appointments.
Attends appointment, inputs new prescriptions or advice.
Reviews and updates health records.
Regularly updates health status, monitors trends.
-Stay up to date with his records and get personal recommendation based on his information and medical history
Thoughts
“Maybe this would help me to
stay on top of my appointments.”
“I want to have all my medical info in one place”
“There are too many information in this app, let’s see if I would end up using everything”
“I hope my information could get updated by doctors office and I don't have to change things myself”
“I will suggest this app to my wife.”
Emotions
Unsure, Excited
Interested, Uncertain
Interested, Overwhelmed
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar, AI chat,
Explore tab
Discover a companion, analyze, explore, communicate, schedule, assess companion
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, clarify what includes in basic free and trial version, create avatar to be shown on the bigger network.
Simple data entry forms, upload documents
Connect the app to their medical profile with the medical provider to have information get updated by them and not the users, sync the app calendar with their phone calendar.Continuous health monitoring and trend analysis.
Clear data visualization, easy review process
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
Scenario
Sidney is a busy software engineer and a mom working for a startup company, which leaves her with little time for herself. The Solace app will help her create and maintain the habit of going to the gym, becoming physically stronger, and mentally releasing pressure to feel better.
Goal and expectation
Remind and Encourage
Personalized Recommendations
Easy-to-Follow Exercises
Share and Community
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login, Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
explore calendar tab
explore find a partner
receive reminder of her plan
she is at gym opened the app and see app, recommendation for today’s exercise play the exercise and watch it, repeat moves
pause and finish
share her workout on social media
check and see her progress and stay motivated
sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I want to try and see if this app is going to help me”
“There are many feature that I could use to stay healthy”
“I want to have a plan before to go to gym to be time efficient”
“I love how much progress I made and feel confident”.
Emotions
Tired, exhausted, curious
Interested, Uncertain, hesitate
Interested, Excited
Uncertain, Frustrated, Excited
Happy, confident, proud
Screens
Google search, app store reviews, social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Exercise
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, explain why you want to have access to her info, clarify what includes in basic free and trial version
Workout summary, motivational messages, customize the AI assistant
Customized workout plan, preparation checklist
encouragement/rewards as cashback to keep her motivated, send exercise the night before to mentally prepare the user
Option to share on social media, option to shop with cashback, option to recommend based on goals and existing information
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
Scenario
Brandon is a busy Dentist working in downtown Seattle. He finds it hard to keep healthy lifestyle considering their busy schedule. They enjoys playing Tennis but have a hard time to find partners that are available to play in their free time. They want to use Solace to keep them accountable.
Goal and expectation
Remind and Encourage
Find partners to play Tennis in their free time
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
Explore calendar tab
Explore find a partner
Click "Find a Partner," select tennis, set their skill level and preferred match level, create an avatar, and add their free days and times to the calendar. Search for nearby users with similar goals, message a match, get approval, receive reminders, meet up, play, log results, and rate each other.
they start meeting new people, creating a network and keep each other accountable to show up play and feel happy and confident after and progress in their techniques
They sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I am going give this a try and see
how i feel about it”
“There are too many information in this app, let’s see if I end up using all the features”
I want to be able to play with someone with
same level skills.
“ I love playing tennis and Solace has provided me with great tennis partners
Emotions
Unsure, overwhelmed
Interested, Uncertain
Interested, Overwhelmed, Excited
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Find a partner, profile, search, message, calendar, review
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for them to fill up their profile before starting the process, Easy account setup, guided data entry
customize the AI assistant
Create rating/review system for users to bring more trust, help users to schedule and add it to their calendar and get reminders
Create very easy interface that users come back after finding their partners to play.Personalized match suggestions
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
Scenario
John is a retired engineer who lives with his wife, Linda, in a peaceful suburban neighborhood. After a long career in civil engineering, John now enjoys a slower pace of life. He spends his days engaging in hobbies like gardening, reading, and woodworking. John is health-conscious but faces challenges typical of older adults, such as managing chronic conditions and staying active.
Goal and expectation
Needs clear and simple health information tailored to his conditions.
Adapted Exercise Programs with User-Friendly Technology.
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app from his friend
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete his profile (medical history, age, weight, height, diet,etc),inputs current medications, past medical conditions.
Adds upcoming doctor appointments
Add goals and interests
Receives reminders for upcoming appointments.
Attends appointment, inputs new prescriptions or advice.
Reviews and updates health records.
Regularly updates health status, monitors trends.
-Stay up to date with his records and get personal recommendation based on his information and medical history
Thoughts
“Maybe this would help me to
stay on top of my appointments.”
“I want to have all my medical info in one place”
“There are too many information in this app, let’s see if I would end up using everything”
“I hope my information could get updated by doctors office and I don't have to change things myself”
“I will suggest this app to my wife.”
Emotions
Unsure, Excited
Interested, Uncertain
Interested, Overwhelmed
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar, AI chat,
Explore tab
Discover a companion, analyze, explore, communicate, schedule, assess companion
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, clarify what includes in basic free and trial version, create avatar to be shown on the bigger network.
Simple data entry forms, upload documents
Connect the app to their medical profile with the medical provider to have information get updated by them and not the users, sync the app calendar with their phone calendar.Continuous health monitoring and trend analysis.
Clear data visualization, easy review process
Age
34 years old
Job
Senior Software Engineer
Status
Married/ One kid
Pronounce
She/her
Location
San Francisco
Scenario
Sidney is a busy software engineer and a mom working for a startup company, which leaves her with little time for herself. The Solace app will help her create and maintain the habit of going to the gym, becoming physically stronger, and mentally releasing pressure to feel better.
Goal and expectation
Remind and Encourage
Personalized Recommendations
Easy-to-Follow Exercises
Share and Community
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login, Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
explore calendar tab
explore find a partner
receive reminder of her plan
she is at gym opened the app and see app, recommendation for today’s exercise play the exercise and watch it, repeat moves
pause and finish
share her workout on social media
check and see her progress and stay motivated
sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I want to try and see if this app is going to help me”
“There are many feature that I could use to stay healthy”
“I want to have a plan before to go to gym to be time efficient”
“I love how much progress I made and feel confident”.
Emotions
Tired, exhausted, curious
Interested, Uncertain, hesitate
Interested, Excited
Uncertain, Frustrated, Excited
Happy, confident, proud
Screens
Google search, app store reviews, social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Exercise
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, explain why you want to have access to her info, clarify what includes in basic free and trial version
Workout summary, motivational messages, customize the AI assistant
Customized workout plan, preparation checklist
encouragement/rewards as cashback to keep her motivated, send exercise the night before to mentally prepare the user
Option to share on social media, option to shop with cashback, option to recommend based on goals and existing information
Age
42 years old
Job
Dentist
Status
Single
Pronounce
They/Them
Location
Seattle
Scenario
Brandon is a busy Dentist working in downtown Seattle. He finds it hard to keep healthy lifestyle considering their busy schedule. They enjoys playing Tennis but have a hard time to find partners that are available to play in their free time. They want to use Solace to keep them accountable.
Goal and expectation
Remind and Encourage
Find partners to play Tennis in their free time
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app
Search about Solace app and read reviews/stories online
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete her profile (medical history, age, weight, height, diet,etc)
Allow app to access her location and calendar
Set her goals/expectations
Learn about the app through exploring main tabs
Ask question from the personal AI assistant to learn about functions
explore exercise tab
Explore diet tab
Explore calendar tab
Explore find a partner
Click "Find a Partner," select tennis, set their skill level and preferred match level, create an avatar, and add their free days and times to the calendar. Search for nearby users with similar goals, message a match, get approval, receive reminders, meet up, play, log results, and rate each other.
they start meeting new people, creating a network and keep each other accountable to show up play and feel happy and confident after and progress in their techniques
They sign up for premium version
Thoughts
“I wonder is this app is good for my purpose!”
“I am going give this a try and see
how i feel about it”
“There are too many information in this app, let’s see if I end up using all the features”
I want to be able to play with someone with
same level skills.
“ I love playing tennis and Solace has provided me with great tennis partners
Emotions
Unsure, overwhelmed
Interested, Uncertain
Interested, Overwhelmed, Excited
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar,
AI chat, Explore tab
Find a partner, profile, search, message, calendar, review
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for them to fill up their profile before starting the process, Easy account setup, guided data entry
customize the AI assistant
Create rating/review system for users to bring more trust, help users to schedule and add it to their calendar and get reminders
Create very easy interface that users come back after finding their partners to play.Personalized match suggestions
Age
67 years old
Job
Retired Enginner
Status
Married
Pronounce
He/His
Location
Ashvile
Scenario
John is a retired engineer who lives with his wife, Linda, in a peaceful suburban neighborhood. After a long career in civil engineering, John now enjoys a slower pace of life. He spends his days engaging in hobbies like gardening, reading, and woodworking. John is health-conscious but faces challenges typical of older adults, such as managing chronic conditions and staying active.
Goal and expectation
Needs clear and simple health information tailored to his conditions.
Adapted Exercise Programs with User-Friendly Technology.
Stages
Discovery and onboarding
Registration and login
Exploring the app
Using the app
Engagement and continued use
Tasks
Heared about Solace app from his friend
Decide to download the app
Sign up
Login
Chose to use basic free version to try the app before committing fully
Complete his profile (medical history, age, weight, height, diet,etc),inputs current medications, past medical conditions.
Adds upcoming doctor appointments
Add goals and interests
Receives reminders for upcoming appointments.
Attends appointment, inputs new prescriptions or advice.
Reviews and updates health records.
Regularly updates health status, monitors trends.
-Stay up to date with his records and get personal recommendation based on his information and medical history
Thoughts
“Maybe this would help me to
stay on top of my appointments.”
“I want to have all my medical info in one place”
“There are too many information in this app, let’s see if I would end up using everything”
“I hope my information could get updated by doctors office and I don't have to change things myself”
“I will suggest this app to my wife.”
Emotions
Unsure, Excited
Interested, Uncertain
Interested, Overwhelmed
Excited, Skeptical
Happy, confident
Screens
Google search, app store reviews,
social media
Home, profile
Home, profile page, calendar, AI chat,
Explore tab
Discover a companion, analyze, explore, communicate, schedule, assess companion
Profile , progress, payment
Opportu-
nities
Create enough information outside the app to give a good introduction to new users before installing, work on gathering reviews from existing users
Let user know how long would it take for her to fill up her profile before starting the process, clarify what includes in basic free and trial version, create avatar to be shown on the bigger network.
Simple data entry forms, upload documents
Connect the app to their medical profile with the medical provider to have information get updated by them and not the users, sync the app calendar with their phone calendar.Continuous health monitoring and trend analysis.
Clear data visualization, easy review process
User Flows
Finding Tennis Partners (Brandon)
Workout Scheduling and Guided Workouts (Sidney)
Health Data Management and Appointments (Clevis)
Health Data Management and Appointments (Clevis)
Workout Scheduling and Guided Workouts (Sidney)
Finding Tennis Partners (Brandon)
Health Data Management and Appointments (Clevis)
Workout Scheduling and Guided Workouts (Sidney)
Finding Tennis Partners (Brandon)
Health Data Management and Appointments (Clevis)
Workout Scheduling and Guided Workouts (Sidney)
Finding Tennis Partners (Brandon)
Health Data Management and Appointments (Clevis)
Workout Scheduling and Guided Workouts (Sidney)
Finding Tennis Partners (Brandon)
Ideate
Low Fidelity prototype
The Solace wireframes outline key features, including a personalized home dashboard, Explore for workouts, AI chat for guidance, Play for finding partners, and a profile for health management. The onboarding and sign-in flows focus on ease of use and personalization.
MidFidelity prototype
The mid-fidelity designs refine navigation and user interactions, ensuring an intuitive experience with clear layouts, guided onboarding, and seamless engagement across wellness tracking, social connections, and AI-driven recommendations.
Feedback
What was not working?
During my quick testing and feedback gathering, a few key issues emerged:
Screens feel cluttered, violating Miller’s Law
The purpose of the home page felt unclear.
The purpose of the home page felt unclear.
Re-imagining: Asking the right question
How can we simplify the UI to make it more user-friendly and intuitive?
what should users be able to access immediately(Home), and how can we give them more control over these key features?
How can we highlight this main feature to ensure users notice and use AI chat feature effectively?
Design
UI Components
High Fidelity Prototype
Test
Usability Testing and learning from affinity map
The usability testing aimed to identify issues in onboarding, navigation, and reward redemption by measuring success rates, task time, and user satisfaction. Five participants tested AI chatbot, rewards, and player search through scripted tasks and scenarios.
This fragmented approach becomes frustrating, time-consuming, and mentally draining, further discouraging engagement with health goals. See more
Key Takeaways
Task 1: Setting Up a Profile
Users appreciated the guided setup and clear steps.
Some found too many required fields frustrating.
Users encountered confusion with password criteria and profile picture uploads.
Task 2: Finding and adding a workout to their plan
Users liked the variety of workout options.
Some struggled to find recurring options easily.
Misleading labels made it hard to confirm a scheduled workout plan
Task 3: Finding a Recipe Using AI Chatbot
Users found the chatbot intuitive and easy to use.
Some responses were too generic or lacked customization.
AI occasionally misinterpreted dietary preferences.
Task 4: Finding a sport partner
Users liked the filtering options for interests and skill levels.
Matching process felt slow or lacked clear feedback.
Some users experienced issues with message notifications.
Task 5: Earning Cashback for Workouts
Users liked the variety of workout options.
Some struggled to find recurring options easily.
Misleading labels made it hard to confirm a scheduled workout plan
Task 3: Finding a Recipe Using AI Chatbot
✅ Positive: Users found the chatbot intuitive and easy to use.
❌ Negative: Some responses were too generic or lacked customization.
⚠ Errors: AI occasionally misinterpreted dietary preferences.
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Issues and new design
Usability Testing
The goal of usability testing was to Identify usability issues in onboarding, navigation, and reward redemption Measuring success rates, time on task, and user satisfaction.
We conducted testing with 5 participants using a script that included demographic and background questions, open-ended inquiries, direct tasks, and three scenarios focused on key features: an AI chatbot, a reward system, and locating a player in your area.
Issues and new design
Impacts After Fixing the Issues
100% Task Completion – All users successfully:
Added a workout to their plan.
Found and scheduled a game with a sports partner.
Engaged with the reward system by signing up for challenges.
Improved User Experience – UI received overwhelmingly positive feedback with higher usability ratings.
🔹 100% Task Completion – All users successfully:
Added a workout to their plan.
Found and scheduled a game with a sports partner.
Engaged with the reward system by signing up for challenges.
🔹 Improved User Experience – UI received overwhelmingly positive feedback with higher usability ratings.
Increased Efficiency – The time required to complete tasks was reduced by 48%, making interactions faster and more seamless.
These results confirm that the design improvements significantly enhanced clarity, efficiency, and engagement for users.
🔹 Increased Efficiency – The time required to complete tasks was reduced by 48%, making interactions faster and more seamless.
These results confirm that the design improvements significantly enhanced clarity, efficiency, and engagement for users. 🚀
Reflection
Test and test forever
Continuous testing was key to refining Solace, allowing for rapid iterations based on user feedback to enhance design, flow, and overall user experience.
Prioritize
Defining the scope and solutions through research-driven design was essential, using personas, storyboarding, and user insights to inform decisions and address challenges.
Defining the scope and solutions through research-driven design was essential, using personas, storyboarding, and user insights to inform decisions and address challenges.
Validate with resrearch
Referencing personas, storyboards, and interview insights was key to framing Solace’s scope and solutions, ensuring informed, user-focused design decisions.
What is Next?
I am looking forward to working on the responsivity of the Solace app as a key next step in its development. Ensuring the app functions seamlessly across various devices will be an exciting challenge, requiring a thoughtful approach to layout optimization, touch targets, and overall adaptability.
Next, I will focus on Solace’s responsiveness, ensuring seamless functionality across devices by optimizing layouts, touch targets, and adaptability for an intuitive, accessible user experience.
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